WHOLESALE TERMS & CONDITIONS:
Welcome to Oak River Company These are the terms and conditions on which we, Oak River, supply any of our products detailed on our website to you, in your capacity as a wholesale retailer, whether you operate your business via a physical retail shop or e-commerce website. The supply of products to you is strictly for commercial or business use or resale. If you would like to talk to us about becoming one of our authorized retailers or wholesalers, please contact us.
By continuing to access and order from our wholesale pricelist, you confirm that you represent a legitimate retail business and that you agree to provide information regarding your business including but not limited to resale licenses, tax id numbers, URL’s or physical address of a retail store.
Our wholesale prices are given in US Dollars and are intended for the wholesale trade only. Pricing does not include shipping and insurance charges. We make every effort to maintain the accuracy of our pricelist, and will confirm the details of your order before proceeding with production.
Suggested retail prices are posted on our web site www.oakrivercompany.com
Prices are subject to change without notice
MINIMUM ORDER QUANTITIES:
Our minimum order quantities by SKU are listed on the Wholesale price list with a minimum order required of $800.00 or 12 piece mix and match. Please access our order form at www.oakrivercustomerservice.com. Order forms may be submitted via email to firstname.lastname@example.org
Because we produce to order and do not warehouse large stocks of our designs, cancellations and revisions cannot be accepted more than 7 days after your order has been received. When we receive your order, we will confirm the details via e-mail before proceeding with production.
Once we receive and confirm your order; your order will be sent via UPS ground service - fully insured, unless another service is requested by you. Your company is responsible for all applicable shipping, handling and insurance charges, as itemized on your invoice from Oak River. Expedited shipping services available upon request.
Due to the hand-made nature of our products the production lead time is 30-45 business days. This time frame may vary based on our current production load.
SHIPPING ERRORS/DAMAGED GOODS
All items are made from top-grain cow-hide. Natural, beautiful blemishes may be found on the surface of our leathers. These are not defects. Oak River reserves the right to determine whether or not a product is defective.
Claims for damages must be made within 7 days of receipt of goods. If damage has occurred, please contact us immediately, preserve and photograph damaged packaging for insurance claims and forward the images to us. We will send you a return authorization number and arrange for shipping back to us. We will advise you as to the expected ship date for your replacement order and will pay for re-shipping. Oak River accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery. If the carrier has to return the shipment to us then the customer will be liable for all shipping charges and credited for all merchandise returned in sellable condition
As a rule, we do not accept returns on goods ordered by you and produced specifically for you, except in the case of damages. If you have special circumstances, contact us at email@example.com, and we will work with you individually. If for the unlikely reason you do have a return a 20% re-stocking fee will be charged. All returns must come in original packaging and must arrive in original condition. Customer is responsible for shipping back of products on all returns on retail products. Returns are accepted within 14 days of the original purchase date. We will not refund a returned leather good that is folded or returned damaged in any way.
First time orders are paid in advance by credit card, ACH or check, unless other arrangements have been made. After your initial order has been paid, credit terms can be requested. Just send us an e-mail request! Credit history and references will be required when requesting Cash on Delivery (COD) or credit terms.
Reorders will not be released for shipment until payment has been received for any previous orders.
Once credit has been approved, we offer Net 30 terms. We'll mail an invoice to your company near the time of your shipment, thus allowing 20 days for both transit time and for prompt payment of the balance due. If you have a different preference or address for invoice delivery, please be sure to advise us by e-mail.
Oak River reserves the right to terminate credit for nonpayment of accounts, and also claims the right to cancel open orders on past due accounts. Past due accounts will be subject to service charges at 18% per annum on any balance overdue beyond 30 days. Customers agree to pay any and all collection expenses. In the event of default, for any reason, the customer will be responsible for any and all late fees, interest fees, collection fees, attorney fees, court costs and all other associated fees or costs. A fee of $25.00 will be charged for all returned checks, and subsequent payment will be made by certified check.
We do not ship international orders at this time.
Oak River will make every reasonable effort to coordinate a non-competitive environment among our customers by taking into consideration demographic location before releasing products to new customers. We will strive to ensure that no two customers coincide with the others business format. We do not exercise control over retail prices except to the extent that we only recommend that customers follow our suggested retail prices.
We do offer private labels on certain products with minimum requirements set in place.
We thrive on customer feedback. Customer observations, ideas and suggestions are where many of our products originated. We encourage you to point out areas that we can improve and love to receive complements!
Oak River does not sell, rent, share or otherwise disclose our clients' personal or company information. However, pertinent information may be disclosed, under the guidance of law, to verify sales tax exempt status for wholesale customers and to prevent credit card fraud.
HOURS and CONTACT INFORMATION
We are open Monday through Friday 9 - 5, EST and you can reach us at firstname.lastname@example.org Since we believe in excellent customer service, however, we check our e-mail frequently. So if you need us fast, e-mail is the best way to go!